How do I place an order?
Shopping on our website is simple. Just add what you would like to order to your shopping cart and once you have finished shopping, click on the shopping cart button and then proceed to the checkout and follow the checkout instructions. You can either log into your account if you are an existing customer, or you can create an account if you are a new customer, or you can checkout with PayPal Express which doesn't require an account on our website.
Do I need to register to shop?
You don't need to register to browse, however, when you are completing a purchase, you will have the option of creating an account if you are a new customer. When you log in to your account, your shopping cart contents will be saved automatically. You will also be able to log into your account and view past orders. If you don't wish to register an account with us, you can use the PayPal Express checkout method, however, you will need to make sure your shipping address and contact details are up to date in your PayPal account.
What do I do if I have forgotten my password?
If you have forgotten your password, please click here Then enter your email address and a new password will be sent to your email address. Please ensure you check your junk email folder if you haven't received your new password in your inbox. Once you log in with your new password, you can change your password to something more familiar if you wish to by going into 'My Account'.
Can I cancel my order?
Once an order has been processed, we are unable to cancel the order so please only complete your order if you are happy with your choices. If you receive any items and are not happy with them, you are welcome to return the item/s as per our returns policy.
What payment methods do you accept?
For online orders we accept:
Paypal (including Visa/Mastercard)
Direct Bank Deposit
Pay over the phone with Visa/Mastercard (via our EFTPOS terminal) during our opening hours.
For phone orders we accept:
Visa and Mastercard via our EFTPOS terminal.
We no longer accept cheques or money orders.
Click here for more information on our payment methods.
Do you offer layby?
We do not offer layby at this stage.
I live outside of Australia. Can I still buy from you?
Yes, we have many happy customers from all over Australia, and many happy international customers too. If you would like to order online from anywhere in the world, simply add the items to your shopping cart, complete the checkout, and the delivery pricing will be calculated in the checkout.
...... And remember, we offer free Express Post delivery within Australia for all orders over $100!
Can I track my order?
All orders within Australia are posted by Express Post. Limited tracking is available on this service; however, no tracking is available until it has reached the destination. If you need to track an order, please contact us and we will investigate. Please bear in mind that pre-order items take between 1-4 weeks for delivery.
For international orders you will need to select and pay for a trackable service if you wish to be able to track your parcel. Please select this method and contact us to request the tracking number if you require it.
How long will my order take to arrive?
Delivery Timeframes for In-stock Items
Once you have placed your order we endevour to package your order and dispatch it within 1-2 working days. We do ask you to allow upto 48 hours handling time but your item/s will usually be posted on the same day as the order is made. The delivery timeframe will depend on whether you are in an Australia Post Express Post 24 Hour Guaranteed Zone. If you are outside of this zone, please allow an extra 1-4 days depending on your location. Please visit the Australia Post website to check if you are in a 24 hour guaranteed zone.
Delivery Timeframes for Pre-order Items
Pre-order products are items which we have available but are not in stock.
Please allow between 1 to 4 weeks for delivery of orders containing pre-order items. We try to make sure that pre-order products are delivered to you ASAP. In some instances, items may take longer than the 1 to 4 weeks estimated turnaround time. The 1 to 4 weeks delivery time frame is meant as a guideline only and is not a guarantee. Although we do our best to deliver pre-order items within 1 to 4 weeks, due to matters beyond our control or periods of low demand, they may on occasion take longer. If you need your order by a particular date, please feel free to contact us via email or phone to find out the status of your order, as we are not always able to contact all customers regarding delays. If you do need your order by a particular date, please include the date required by in the order comments during checkout and we will do our best to get it to you in time. If you are not within the Australia Post Guaranteed 24 Hour Express Post Network and for international customers, delivery may take longer in which case your order may not necessarily be received within 1-4 weeks.
In some rare instances, the supplier may sell out of the item before we can order it. If this happens we will contact you and offer you a refund or you may exchange it for another item or you may choose to take a store credit.
The above timeframe for orders containing Pre-Order items does NOT include international orders. International postage will be shipped out by the method you have chosen in the shopping cart and checkout. For pre-order items, you need to allow an extra 1-4 weeks delivery time onto the estimate in the shopping cart.
Delivery Timeframes for Combined In-stock and Pre-order Items
If your order combines both pre-order and in-stock items, then your order will only be sent out when we have all of the items together and ready for dispatch.
If you wish receive in-stock items ASAP, but would also like to order pre-order items, we recommend that you put through two separate orders, one for in-stock items, and another for pre-order items. .
You will receive free postage on any orders over $100, however if you would like two orders sent separately, then postage may be charged twice, depending on your order totals.
Express Postage costs will be calculated for any orders in Australia under $100.
How Much Does Postage Cost?
IT'S FREE!: Spend over $100 in any order and you will receive FREE Express Post Australia Wide!
Express Post: $10.55 for orders weighing up to 500g
Express Post: $14.80 for orders weighing between 500g and 3kg
For International Orders, postage costs vary depending on your location and preferred delivery method. Prices are calculated in your shopping cart and in the checkout.
To get a delivery estimate: In the shopping cart, please click on 'estimate shipping' to find out how much will be charged to ship your order to your international location. On step 2 of the checkout you will be able to select the postal method of your choice.
WRAP Plus Sized Clothing is not responsible for any fees or taxes associated with clearance into foreign countries. We will do what we can to prevent you from being charged these fees and it is unlikely that you will have anything to pay. In some instances the postage calculator may not calculate the postal rate correctly. This is very rare but if this does happen then we may contact you to request any outstanding balance.
Do I need to sign for my delivery?
You will generally not have to sign for delivery. However, some higher value orders may require a signature on delivery.
What do I do if there is a problem with my delivery?
We very rarely have issues with items not being delivered however missing items usually come down to the following reasons:
1. Someone else at the address has accepted the parcel. Occasionally a housemate, or family member, or even a neighbour may have been given the parcel by an Australia Post courier, so please make sure to check with anybody who may have been able to receive it.
2. A card has been left and it's at your local post office. Sometimes an Australia Post courier will leave a card to advise they attempted delivery but you were not home. Please have a look for this card. Occasionally a card may not be left, but the item could still be at the Post Office, so it's always a good idea to check with them first.
3. If an item could not fit in the mailbox, it may have been left in a secure place, for example under the mat, behind a gate, next to a plant pot, or in the backyard. Though we do our best to assure safe delivery, sometimes the postie can get creative, so check around your garden for potential ?safe drop areas.'
4. A wrong address was listed on the order. Please always make sure that your current and correct address, phone number, and email address are listed in your account. If you are checking out with Paypal Express, please make sure your delivery details are correct in Paypal.
5. Did you order pre-order items? If you ordered pre-order items, they will take between 1-4 weeks to arrive, and perhaps longer in some instances. Please check your order confirmation to confirm if you have ordered pre-order items or not.
6. For international orders, an item may have been delayed if it is held by customs while entering your country. However this is extremely rare and would probably only happen if your order exceeded the customs limit in your country. We do recommend choosing a deliver method with tracking for International orders.
If you are concerned about an item, or if you would like any assistance with tracking down an order, please feel free to contact us and we will assist you as best we can.
I bought an item, but I don't want to keep it, what can I do now?
If you don't wish to keep an item for any reason, you are welcome to return it for an exchange or a store credit. We have included instructions in with your order that will direct you to the next step, and you can refer to the Returns Policy for further information about your options.
How long does it take for returns to be processed?
Once you've completed the online Return Authorisation Request Form, you will receive an automated email advising that your return will be processed within 7 days of us receiving your return parcel. Though we do our best to address returns in a timely and speedy manner, occasionally during busy times, this can be extended, though we will always endeavour to action your request ASAP. If you require an exchange item to be sent out to you, please note that pre-order exchanges will take between 1-4 weeks from the date the return has been processed.
I returned my order, can I get a refund?
As per our returns policy, we don't issue refunds, but will be happy to assist you in choosing a more suitable exchange option. Alternatively we can issue you a store credit that will be valid for 12 months. If you think that you may need a refund for an item, please check prior to purchase if this will be possible. Please refer to our returns policy for further information about our returns procedures.
Do I have to pay for returns?
We offer free delivery to customers when they spend over $100 in an order. However customers are responsible for all costs associated with returns and exchanges.
If a store credit is issued for an order over $100, the original cost of postage may be taken out of the store credit, as you will receive free postage again when you use $100 or more of your store credit in one transaction.
How do I return an item?
Please refer to the paperwork included in with your order, and complete the Return Authorisation Form on the website. For more information on returns, please read the Returns Policy.
Do you have a size chart?
Yes, we have several different size charts depending on the brand. Many products have a link within the description to the relevant size chart, but for a general size chart, please click here.>
What is the difference between in stock items and pre-order items?
In stock item are items that we currently have available and are ready to post. Pre-order items are items that we order in from our suppliers once you have ordered them from us and they take approximately 1 to 4 weeks for delivery. You can tell the difference between a pre-order item and an in stock item as a pre-order item will have the words 'PRE ORDER' in the title of the product, whereas in stock items do not. If in doubt, please read the product description.
How can I find items I want on the website?
You can search multiple ways for items that you're looking for. You can either shop using the menu bar at the top of the website or via
the ?Shop By' options in the left sidebar. Alternatively you can use the search bar at the top right hand corner of the website if
you are looking for something specific. If you have any questions please feel free to contact us.
How do I subscribe to your newsletter list?
To subscribe to our e-newsletter, please click here and enter your email address and then click on the subscribe button. An email will then be sent to you, asking you to validate your email address. If you are unable to locate this email please check both your inbox and junk mail folders.
Help! I subscribed to your e-newsletter list but don't get your emails.
If you believe you are subscribed to our newsletter but are not receiving our newsletters, please contact us at [email protected] . Please ensure that our emails are not being forwarded directly to your junk mail. We advise adding us as a trusted email contact to avoid our emails being filtered into your junk mail folder.
How do I unsubscribe to your newsletter list?
To unsubscribe from our e-newsletter, simply go to the bottom of a newsletter email that's been sent to you, and click on the unsubscribe link. This will automatically remove your email address from our contact list.
Can you send me a catalogue?
Sorry, we don't have a printed catalogue that we can send out to customers, however, our full catalogue of products is available to
view online at www.plussizedclothing.com.au. As our fashions and ranges are rapidly and constantly changing, we keep up to date information about product availability which far supersedes a printed catalogue, and saves a few trees too! Feel free to peruse the full range online today! Please sign up to our e-newsletter to be kept up to date with our latest products, discounts, special promotions and much more.
How do I purchase a Gift Certificate?
If you'd like to purchase a Gift Certificate, click on the Gift Certificate Category, choose the amount that you would like to give as a gift, and add to cart. Once you have completed your purchase, you will receive an order confirmation. We will then send you a separate email within 1 working day, containing your Gift Certificate Code and details on how to use it. You can then choose to print or email the gift. Gift Certificates are valid for 12 months from date of issue. Gift Certificates may not be redeemed for cash.
Where can I use my Gift Certificate?
Gift Certificates can be used online. To spend your Gift Certificate online, simply add what you would like to order to your shopping cart, then proceed to the checkout and enter your unique code into the Discount Code field in the checkout and your order will be reduced by the value of the Gift Certificate before you complete the checkout.
We hope that this information has been of help to you. Should you have any further queries, please don't hesitate to contact us.
If you experience any issues or difficulties with any aspect of processing an order, including issues regarding processing a payment through PayPal please don't hesitate to contact us by email and we will endeavour to assist you with your query.
If, for some reason, you are unable to process an order online, please feel free to contact us and we can either resolve the issue via email or give you a call.